Challenge:

• Design requirements were not being surfaced until after design sprints had begun in a SAFe Agile environment

  
  

Method:

• Listening tour

Findings:

• Identified fragmented internal processes

• Identified what each team needed at which stage

Actions:

• Mapped out both the happy path and standard path for current processes

Business Impact:

• Reduced significant risk by identifying

• Created opportunity for cross-functional teams to work together

• Piloted new ways of working

• Increased transparency

• Brought the right people together at the right time

• Reduced organizational risk.